J. D. Power has unveiled its ranking of reliability makes and models and results for optimism: there is a slight improvement in reliability.

First it was the turn of the US and Germany now extended to Europe, since; consultant J. D. Power He has presented its ranking reliability of makes and models. Results for optimism since confirmed a slight improvement in the reliability and the truth is that Mitsubishi is best taken note has registered 77 problems per 100 cars.

The goal is clear: to achieve the minimum score considering that the lower is, higher quality will reflect. With this premise, the report measured the reported problems per hundred vehicles (PP100). How? J. D. Power has taken into account the incidents that drivers with a car purchased in the last 12-36 months have suffered in the past year. Is about 177 problems divided into eight categories: driving experience, engine and transmission, controls and buttons, seats, exterior, infotainment systems, air conditioning and interior.

The average recorded by the industry in 2016 has been PP100 127; two points below the 2015: PP100 129. The overall improvement, largely due to the progress experienced both engine and transmission and interiors. Yes, four out of six most common reports are related to Bluetooth and radio; aspects worsened 0.5 PP100. “Raising these issues has two sources: usability problems and market penetration and usage rates of these features are increasing. We hope the technology continue to expand making this a key area for automakers “have declared from J. D. Power.

The reliability of the cars is at stake

When customers are forced to deal with the problems of your car, there are discrepancies in the ability of dealers to find a solution. Given that the report measures any incidents, regarding those things that break or not work as expected can be solved at the dealership. The plot thickens when problems are design: correct is complicated and in many cases are maintained throughout the life of the vehicle.

J. D. Power emphasizes the importance of reliability to help manufacturers manage warranty costs and to encourage customer loyalty and promotion: “It has a direct impact on purchasing decisions. Customers expect your vehicle does not give problems or in the first 90 days or during the first three years. When homeowners suffer incidents can be the beginning of the loss of confidence in the vehicle and on the mark. Manufacturers focus on the quality of their vehicles so it is encouraging to see a modest improvement in reliability. “

The face and the cross of car brands

Known method, the results hogging all the interest are those concerning the reliability evaluated it based on the marks. The best score is for Mitsubishi 77 problems per 100 cars followed by Peugeot with a score of 92 PP100, Skoda (95), Volvo (96) and Seat (99). Furthermore, protrudes Skoda with the Fabia and the Superb as more reliable models in their categories (segment B and saloons) Ahead Clio and i20 and Mercedes C-class and Mondeo respectively.

Behind arises Opel and the Adam in the category of urban beating the Hyundai i10 and the Up! Volkswagen, Kia Sportage in the compact SUV (followed by the Tiguan and Mokka) and Toyota Auris compact leading ahead of the i30 and Leon. Cross currency represents BMW since it has the worst results with 178 problems per 100 cars. Following closely Fiat (170), Citroen (166), Mini and Audio (150 each).

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